Complaint department

The Fiji Financial Market Authority (FFMA) has established clear guidelines for financial consumers to file complaints against companies and firms who have wronged them.

File a complaint to the company:

The first step is to file a complaint with the accused firm itself; each firm has 14 business days to return an initial written response via either the postal service or an online internet email service. In the event that a satisfactory resolution has not been reached between the client and the business within 30 company days from the initial written response, the client should contact our complaint department for further investigation.

Check List:

1. Clearly explain your grievance with the firm in question.
2. Keep a file of all written correspondence with dates between you and the firm in question.
3. Keep a file of dates and times from all phone or verbal conversations between you and the firm in question.

File a complaint with the FFMA complaint department:
In the event that a satisfactory resolution has not been reached between the client and the business within 30 company days from the initial written response, the client should contact our complaint department for further investigation. The FFMA will make and complete its own independent investigation within 60 days of receiving a complaint. Should the complainant or the accused refuse to accept the ruling of the FFMA in regard to their case, they reserve the right to take legal action in a court of law. Furthermore, if a petitioner fails to contact the FFMA within 6 months, the FFMA will be unable to take action, so it is important to act swiftly.